The Austrian (Linz) – based startup builds bridge from AI to personal expert:inside advice: HalloSophia expands platform with AI integration for improved customer interaction and fast problem solving, digitizing the entire process of business advice for the first time.
HalloSophia, finothek GmbH’s leading advisory portal, announces the launch of SophiaAI, an innovative AI tool designed to revolutionize the way people engage with experts and find solutions to their business problems. Integrating cutting-edge technology based on ChatGPT from OpenAI, HalloSophia aims to provide a seamless and personalized user experience, bridging the gap between automated digital interactions and face-to-face expert advice.
HalloSophia develops use case around AI hype and ensures rapid adaptation in everyday business life
In light of the hype around OpenAI and its AI technology, as well as the resulting rapid adaptation of AI interaction in everyday business, HalloSophia (the consulting portal is operated by Linz-based finothek GmbH) has decided to support advisor-client interaction and the rapid search for solutions in the business context with the help of chat GPT. This should also be a first taste of a new user experience at Marketplaces, where today’s common “search and filter” will be replaced by AI interaction and service recommendations matching the conversation.
HalloSophia specializes in fully digital short consultations, so-called “microadvisory”, with recognised experts from various fields such as tax, law, finance, management and digital marketing. By integrating AI technology, HalloSophia now automates the initial information gathering process so that SophiaAI can recommend the most suitable advisor:s based on the ongoing chat conversation. In addition, HalloSophia is developing an Advisor/Service Recommendation Engine to further extend the ChatGPT integration and provide users with even more personalized recommendations.
The primary goal of HalloSophia’s AI integration is to bridge the gap between automated digital interactions and individual communication between advisors and clients. In this way, the platform ensures that the consultations provide the maximum benefit to the person seeking advice. In future iterations, SophiaAI will also support advisors with administrative tasks, allowing them to focus more on their core advisory services while reducing their overhead costs.
“AI has reached a level of maturity where it will redefine user behaviour on the web. We expect AI interactions and individualised recommendations to become the new standard for online shopping in every conceivable business sector,” explains Markus Waghubinger, CEO of finothek GmbH. “With the integration of SophiaAI, HalloSophia is at the forefront of this change, offering users an enhanced and tailored advisory experience.”
AI development as a major milestone for product development
SophiaAI represents a significant milestone in HalloSophia’s corporate development, which aims to put the human factor at the forefront of artificial intelligence. By leveraging advanced AI capabilities, the platform now guides its customers through their user journey in a more intuitive and efficient way. Instead of relying on tedious search and filtering methods, users can find the most appropriate experts for their specific needs through chat interactions with SophiaAI.
“We are convinced that AI has now reached a level of maturity where we will see a significant change in user behaviour on the web. No longer just “searching and filtering”, but AI interactions and matching service or product recommendations will become our new standard in online shopping to receive even more individualised suggestions,” says Markus Waghubinger, CEO of finothek GmbH, the operating company of the advice portal HalloSophia.
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AI development as a major milestone for product development
SophiaAI represents a significant milestone in HalloSophia’s corporate development, which aims to put the human factor at the forefront of artificial intelligence. By leveraging advanced AI capabilities, the platform now guides its customers through their user journey in a more intuitive and efficient way. Instead of relying on tedious search and filtering methods, users can find the most appropriate experts for their specific needs through chat interactions with SophiaAI.
“We are convinced that AI has now reached a level of maturity where we will see a significant change in user behaviour on the web. No longer just “searching and filtering”, but AI interactions and matching service or product recommendations will become our new standard in online shopping to receive even more individualised suggestions,” says Markus Waghubinger, CEO of finothek GmbH, the operating company of the advice portal HalloSophia.
SophiaAI bridges automated, digital interaction to digital but individual communication between two people
The main purpose of HalloSophia is to bridge the gap between automated, digital interaction and digital but individual communication between two people. This allows the counselling to unfold its maximum benefit for those seeking counselling. In further steps and integrations, the AI should relieve the counsellors of organisational tasks so that they can concentrate even better on the core of the activity, the counselling, and only have to charge for this part instead of charging for the additional administrative work, as is often the case today.
The integration of OpenAI’s technology is a significant step for HalloSophia. Since its founding in 2020, the company has not only planned a pure marketplace, but also technical solutions that support counsellors and clients in interacting in the best possible way and, above all, in getting clients to the right counselling as quickly as possible. The innovative AI technology makes it possible to conduct individual counselling sessions in an even more targeted and efficient manner and to provide clients with the experts who are best suited to their specific counselling needs.
About HalloSophia:
HalloSophia is a fully digital counselling platform, operated by finothek GmbH, that connects clients with experts from different business sectors to conduct targeted counselling sessions and provide clients with the best possible support for their business challenges. The complete technology for fully digital counselling, from offer/acceptance to video counselling rooms, is also available to counselling firms as a white-label solution and supports them in setting up their own digital offering.
